Secure, fast support when you need it most
Enter the access code provided by your support technician
End-to-end encrypted sessions ensure your data remains private and protected during remote support
Quick one-click installation gets you connected in seconds without complex configuration
You maintain complete control and can disconnect at any time during the support session
Only authorized MCCSoft support personnel can access your session with valid credentials
Your MCCSoft support technician will provide you with a unique access code when scheduling or initiating a remote support session. This code is valid for your specific session and expires after use or after 24 hours.
Yes, absolutely. Our remote assistance tool uses industry-standard 256-bit AES encryption for all connections. Additionally, you maintain full control of the session and can see everything the technician does. You can disconnect at any time by closing the application.
The remote assistance tool is a temporary application that runs only for the duration of your support session. You can uninstall it after your session is complete, or it will automatically remove itself after a period of inactivity.
With your permission, the technician can view your screen and control your mouse and keyboard to assist with troubleshooting. They can also transfer files if needed for the support session. You'll see a visible indicator whenever the technician is interacting with your system.
Access codes are case-sensitive and expire after 24 hours or after one use. Verify you've entered the code correctly. If it still doesn't work, contact your support technician for a new code. Common issues include typos or expired codes.
Yes, our remote assistance tool is designed to work through most corporate firewalls and proxy servers. It uses standard HTTPS connections (port 443) which are typically allowed. If you experience connection issues, contact your IT administrator.
If you're experiencing issues or don't have an access code, contact our support team